Last updated: 12 August 2026
At WedLift, we want the process of finding and working with wedding professionals to be as clear and straightforward as possible. Because WedLift is a marketplace, it is important to understand whether a payment is made to WedLift or directly to a wedding vendor.
1. Payments made to wedding vendors
WedLift connects couples with independent wedding professionals, including photographers, wedding planners, DJs, florists, makeup artists and other service providers.
Unless WedLift clearly states otherwise during the booking or payment process, the wedding vendor is responsible for providing the service that you book. This means that the vendor’s own cancellation and refund terms may apply to the service you purchase from them.
Before booking a vendor, we recommend that you carefully review the vendor’s profile, service description, pricing, cancellation terms and any other information provided before completing your booking.
If you have a dispute about a service, cancellation or refund relating to a vendor, you should first contact the vendor directly. WedLift may assist with communication where appropriate, but we cannot guarantee a refund for a service that is provided by an independent vendor.
2. Payments made directly to WedLift
Some services or features on WedLift may involve a payment directly to WedLift, such as paid vendor plans, promotional services, subscriptions or other services offered by WedLift.
Where you have purchased a service directly from WedLift as a consumer, you may have a statutory right of withdrawal under applicable Norwegian consumer law. For online service purchases, the normal withdrawal period is 14 days, subject to the exceptions and conditions provided by law.
If you have specifically requested that a service begins before the withdrawal period has expired, and the legal requirements for starting the service early have been fulfilled, you may be required to pay for the part of the service that has already been provided if you subsequently withdraw.
Certain services may also be excluded from the statutory right of withdrawal depending on their nature and the circumstances of the purchase. For example, specific event-related services can fall under exceptions to the general withdrawal rules.
Nothing in this Refund Policy limits any rights you have under mandatory Norwegian or applicable EEA consumer protection law.
3. How to request a refund
If you believe you are entitled to a refund from WedLift, please contact us at Team@wedlift.com as soon as possible and provide the information needed to identify your purchase.
We will review the request and let you know whether the payment is eligible for a refund under the applicable terms and laws.
If your request concerns a service provided by a wedding vendor rather than WedLift, we may direct you to the relevant vendor because the vendor is normally responsible for the service and its cancellation terms.
4. Approved refunds
When a refund is approved, we will normally return the money using the same payment method that was used for the original transaction, unless another method has been agreed or is required by the circumstances.
Where a statutory withdrawal right applies, refunds must be handled within the time required by applicable law. Under the relevant EEA rules, refunds following a valid withdrawal are generally to be made without undue delay and no later than 14 days after the trader is informed of the withdrawal, subject to the conditions provided by law.
Depending on the payment provider, it may take additional time before the refunded amount appears in your account.
5. Vendor subscriptions and recurring payments
If you are a wedding vendor paying for a recurring WedLift plan, you can cancel the subscription in accordance with the cancellation terms presented when you purchased the plan.
Cancelling a subscription normally prevents future charges but does not automatically create a refund for payments that have already been made, unless a refund is required by law or has otherwise been agreed with WedLift.
If a vendor believes they have been charged incorrectly, they should contact WedLift so that we can review the payment.
6. Incorrect or duplicate payments
If you have been charged more than once for the same WedLift service, or believe that you have been charged an incorrect amount, please contact us.
We will investigate the payment and, where an error on our side is confirmed, correct it and refund the amount that was incorrectly charged.
7. Changes to a vendor booking
If you need to change or cancel a booking with a wedding vendor, the first step is to contact the vendor.
Wedding vendors may have different cancellation policies because the services they provide are different. A photographer, wedding venue, DJ or wedding planner may therefore have different terms regarding deposits, cancellations, dates and refunds.
WedLift does not override a vendor’s agreed terms unless applicable law requires otherwise.
8. Refunds and disputes
We encourage couples and vendors to resolve payment and booking issues directly and fairly whenever possible.
If you cannot resolve an issue with a vendor, you can contact WedLift and explain what happened. We may review the matter and, where appropriate, help facilitate communication between the parties.
However, because vendors listed on WedLift operate independently, WedLift is not automatically responsible for refunds relating to services that a vendor has agreed to provide.
9. Changes to this policy
We may update this Refund Policy from time to time if our services change or if applicable laws or regulations change.
The latest version will always be published on this page. The date at the top of the page shows when the policy was last updated.
10. Contact us
If you have a question about a refund, cancellation or payment made through WedLift, please contact us through this email team@wedlift.com
When contacting us about a payment, it is helpful to include your name, the relevant booking or transaction information and a short explanation of the issue so that we can look into it as quickly as possible.
